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Legal Information
EU list of banned or restricted airlines
Regulation (EC) No.2111/2005 establishes a list of air carriers which are subjected to an operating ban within the European Union, for failure to adhere to the applicable international safety standard.
The European Commission publishes and updates the detailed list of airlines affected by this operating ban on its website.
Flights operated by carriers on this list are not available to be booked via www.luxair.lu / www.luxairtours.lu .
Statement on Modern Slavery
The LuxairGroup is committed to developing and promoting responsible and ethical policies in all the countries where we carry out our activities. On a daily basis, we act in line with the principles of the Universal Declaration of Human Rights and we are committed to improving our company’s responsibility in light of the initiative of the United Nations Global Compact, to which Luxair adheres. En savoir plus
Booking a package
The combination of travel services offered to you is a package in the sense of (EU) directive 2015/2302. You therefore benefit from all rights granted by the European Union applicable to packages. Luxair S.A. shall be entirely liable for the proper implementation of the package as a whole. Furthermore, as the law requires, Luxair S.A. has adequate protection to reimburse your payments and, if transport is included in the package, to ensure your repatriation in the case where it becomes insolvent. For further information regarding the essential rights under (EU) directive 2015/2302 downloadable below.
Booking supplementary travel services
If you book supplementary travel services for your trip or holiday, you DO NOT benefit from the rights applicable to packages under (EU) directive 2015/2302. Consequently, Luxair S.A. shall not be liable for the smooth running of these supplementary travel services. In case of problems, please contact the service provider concerned.
Nevertheless, if you book supplementary travel services within 24 hours of receiving confirmation of the booking on behalf of Luxair S.A., these travel services will be part of a related travel service. In this case, as European Union law requires, Luxair S.A. has adequate protection to reimburse the sums you have paid to it for services which have not been carried out owing to its insolvency and, if necessary, for your repatriation. Please note that in this case, no reimbursement is foreseen in the case of the insolvency of the service provider concerned.
Cancellation of the contract
The traveller may cancel the contract at any time before the beginning of the contract with payment of the standard cancellation fee. Detailed information can be found in the ‘General terms and conditions of sale’ below.
