Payment options and security

Payment options

When booking your holiday online or through our customer service center, you’ll need to pay a deposit or the full amount based on your departure date. For trips departing in less than 31 days, full payment is required at booking.

Payment Methods

For Full payments, you can use:

- Visa, MasterCard, Maestro

- PayPal, Apple Pay, Google Pay

- Bank transfer via VOLT (only for departures in more than 15 days)

If you choose Deposit + Balance payments, you can use:

1. Automatic Debit 

- Payments can be done with Visa & MasterCard only.

- The remaining balance will be automatically debited 30 days before departure using the same card used for the deposit.

- You'll receive reminders 10 and 5 days prior to the debit. 

- If the automatic debit fails, you'll receive a payment link via email to complete your payment.

2. Manual Payment

- Payments can be done via Visa, MasterCard, Maestro, PayPal, Apple Pay, or Google Pay.

- Your booking confirmation email will include a payment link to pay the balance anytime before 30 days prior to departure.

- A payment reminder will be sent if the balance isn't paid 30 days before departure. 

- If payment isn’t received 17 days before departure, your booking may be cancelled.

Note: Transfers to our bank account are no longer accepted for security and operational reasons.

Credit cards

Which credit cards can I use when booking online?

You can pay using VISA or Mastercard credit cards.

What is 3D Secure and how do I use it for my card?

3D Secure is the technical name for a security standard applied to online purchases made using credit or debit cards. For Mastercard it is called "Mastercard Identity Check", for Visa "Visa Secure", for American Express "Safekey".

Luxair adheres to the new legal regulations and applies Strong Customer Authentication to all its own payment processes. Strong Customer Authentication (SCA) is a requirement of the Second EU Payment Services Directive (PSDII) for payment service providers in the European Economic Area (EEA) and/or credit and debit cards issued in the EEA. Online payments must be confirmed by at least two of the following three elements:
 

The requirements of the Payment Services Directive increase the security of electronic payments.

Your transactions are protected, e.g. by a personal password or a transaction number (mTAN) sent to your mobile phone via text message (identification procedures may vary depending on the bank). This allows you to make online purchases with confidence. You may also be asked to answer a security question. The security question and your answer are set up when your card is registered with your bank. The security question often appears in a separate pop-up window. Please ensure that your browser’s pop-up blocker has been deactivated.    

How does 3D Secure work?

If 3D Secure authentication is required for your online transaction, an input window will open after you enter your card details. You will then be asked for your password or mTAN and/or you will be asked the security question linked to the card. If all the details are correct, the bank will confirm that you are the authorized card holder and the payment process can continue.
The first time you make a payment using the 3D Secure system, you will be prompted to register for 3D Secure after entering your credit card or debit card details. A dialogue box from the bank that issued the card will open and you can complete your registration.

You can find further information about 3D Secure on the homepage of your bank.
 

Debit cards

What is a debit card?

Debit cards are linked to an account and are usually only available in conjunction with an existing current account with a bank. The debit card number consists of 13 to 19 digits and is printed on the front of the card along with the expiry date. The three-digit security number of the debit card is usually found on the back of the card in or close to the signature box.

Note: Bank or EC cards with a V-Pay logo are often also described as debit cards. You can use these cards at cash machines worldwide to withdraw cash and make cashless payments in store by entering your PIN or signature. But not all these cards can be used for online payments. The bank that issued your card can give you more information about this.

You can pay with MasterCard Debit, Visa Debit, Visa Electron and Maestro.

PayPal

What is PayPal?

PayPal is a free online payment service that allows you to make secure and convenient online transactions.

How do I pay using PayPal?

You must register with your personal information and account details to use PayPal. Registration is free of charge. If you select PayPal as your payment method, you will be transferred directly to the PayPal website. Once the payment has been made successfully, you will be redirected to the Luxair payment confirmation page.

Apple Pay

What is Apple Pay?

Apple Pay is a payment service from Apple. It allows users to make payments via their Apple devices such as an iPhone, Apple Watch, iPad or Mac. Apple Pay enables users to make secure and contactless payments in shops, apps and on websites by using the credit or debit cards they have stored.

How do I pay using Apple Pay?

To use Apple Pay, add your credit or debit card to the Wallet app on your Apple device. Authentication is completed via Touch ID, Face ID or your password. You can use the relevant card for payments without needing to have the physical card to hand.

Bank transfer

What is Bank transfer?

Bank transfer is a direct transfer process that allows users to make transfers in real time. Payments are made via the mobile banking app or in the online banking environment of your bank.

How do I pay using Bank transfer?

If you select Bank transfer, you will be redirected to the homepage of your bank. You just need to login using your bank details and confirm process with a TAN. Once the payment has been made successfully, you will be redirected to the Luxair payment confirmation page.